List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Finalise renewal premium | 1.1 Review information received from client and update client database 1.2 Recalculate premium according to operating procedures, specified criteria and legislative requirements 1.3 Promptly complete all relevant documentation according to operating procedures 1.4 Carry out client follow up as required and action enquiries according to organisational guidelines 1.5 Prepare client invoice and issue in accordance with organisational procedures |
2. Maintain policy | 2.1 Receive and review amended information to ensure it meets legislative and organisational requirements 2.2 Process information according to legislative and operating procedures 2.3 Accurately update electronic and manual data storage information systems 2.4 Check requests for certificates of currency for validity, and issue certificates in accordance with operating procedures and legislative requirements 2.5 Review mid-term premium amendments and accurately record policy updates 2.6 Monitor automatic renewals and cancellations in accordance with organisational operating procedures and legislative requirements 2.7 Calculate and provide premium projections for clients as required |
Evidence of the following must be provided:
interpret and comply with industry and organisational obligations and objectives, including relevant legislative requirements
deal with questions relating to procedures of the business and policy renewal and maintenance issues that arise for clients
effectively research organisational and industry data and information
maintain accurate data on organisational information systems.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
describe the key features of organisational and industry codes of practice relating to issuing policy documentation
analyse and describe the key details of appropriate legislation, regulations, organisational operating procedures and codes of practice
analyse and describe industry classification systems and insurance rates for personal injury insurance.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the personal injury management field of work and include access to:
office equipment, technology, software and consumables
organisational records, policy and procedures.
Assessors must satisfy NVR/AQTF assessor requirements.